Terms of Service

Last updated: 2026-06-22

These Terms of Service ("Terms") form a binding agreement between you and Scouti ("Scouti", "we", "us") and govern your access to and use of the Scouti dashboard, hosted services, web widget, and any related APIs (together, the "Service").

By creating an account, embedding the widget on your site, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you are accepting on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

1. Account & eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account. You agree to provide accurate registration information, keep your credentials secure, and notify us promptly of any unauthorized access. You are responsible for everything done through your account, including by other members of your organization that you invite.

2. The Service

The Service helps you collect feedback from your end-users through an embeddable chat widget and analyze that feedback in your dashboard. We may add, change, or remove features at our discretion, but we will not materially reduce core functionality of a paid tier without notice.

3. Trial & subscription

New accounts include a free trial credit. After the trial, continued use requires an active paid subscription. Subscriptions renew automatically until canceled, and fees are billed in advance through our payment processor (Stripe). Except where required by law, fees are non-refundable.

You can cancel anytime from the billing page; cancellation takes effect at the end of the current billing period, and you retain access until then. If a payment fails, we may suspend the Service after notice and retry attempts.

4. Acceptable use

You agree not to, and not to permit anyone else to:

• use the Service to violate any law or third-party right;
• send spam, harass, deceive, or harm other users or end-users;
• attempt to reverse-engineer, decompile, or otherwise extract source code, except as expressly permitted by law;
• probe, scan, or test the vulnerability of the Service except through a security disclosure channel we authorize;
• use the Service to develop a competing product, scrape data in bulk, or train a competing AI model;
• interfere with the integrity or performance of the Service, including by attempting to bypass rate limits, billing checks, or captcha protections.

5. Your content and end-user data

You retain all rights to (i) the text and configuration you upload through the dashboard ("Customer Content") and (ii) the conversations and feedback collected from your end-users through the widget ("End-User Data"). You grant Scouti a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display this content solely as needed to provide and improve the Service for you.

We do not use your Customer Content or End-User Data to train any artificial intelligence model, and we contractually prohibit our third-party AI providers from using it for their training. We treat End-User Data as a data processor on your behalf; our Data Processing Agreement is incorporated into these Terms and governs that processing. See the Privacy Policy for details about how it is collected, stored, and protected.

You are responsible for the relationship you have with your visitors and end-users. In particular, you must:

• have a lawful basis (and, where required, valid consent) to collect End-User Data through the widget on your site, and ensure your collection complies with all applicable privacy, consumer-protection, and electronic-commerce laws;
• provide your end-users with whatever privacy notice, AI disclosure, or cookie notice your jurisdiction requires before they interact with the widget — including, where applicable, a link to your own privacy policy;
• if your audience may include children under the age of 13 (United States) or 16 (European Economic Area), comply with the Children's Online Privacy Protection Act (COPPA) and Article 8 of the GDPR yourself. The Service is not designed for children, and you may not deploy the widget on properties directed to children unless you have obtained verifiable parental consent that satisfies those laws;
• when deploying the widget to end-users in the European Union, comply with the transparency obligations of the EU AI Act for AI-generated content, including informing end-users that they are interacting with an AI system and (where applicable) that responses may be machine-generated; and
• promptly forward to us any data-subject access, deletion, or correction request that requires our action in our capacity as your processor, so that we can assist you within the statutory response window.

6. Intellectual property

The Service, including all software, models, designs, documentation, and trademarks, is and remains the property of Scouti and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during the term of your subscription. No other rights are granted by implication.

If you provide feedback or suggestions about the Service, we may use that feedback without obligation to you.

7. Confidentiality

Each party may receive non-public information from the other in connection with the Service. Each party agrees to use reasonable measures to protect the other's confidential information and to use it only for purposes of performing under these Terms.

8. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Service in a way that creates risk for Scouti or other users. On termination, your right to access the Service ends; we will retain or delete your data as described in the Privacy Policy.

9. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, Scouti disclaims all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not warrant that AI-generated outputs will be accurate, appropriate, or fit for your business decisions — review them before acting on them.

10. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, even if advised of the possibility. Our total aggregate liability arising out of or in connection with these Terms will not exceed the amount you paid us for the Service in the twelve months preceding the event giving rise to the claim, or USD 100, whichever is greater.

11. Indemnification

You agree to defend and indemnify Scouti against any third-party claim arising from (a) your Customer Content or End-User Data, (b) your use of the Service in violation of these Terms or law, or (c) your representations to your end-users.

12. Governing law & disputes

These Terms are governed by the laws of Delaware, USA, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms will be brought exclusively in the courts located in Delaware, USA, and you consent to their personal jurisdiction.

13. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you (by email to your account address or by a notice in the dashboard) before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms? Email hello@scouti.chat.